In the rapidly evolving automotive industry, dealerships face increasing pressure to enhance customer experiences, streamline operations, and boost profitability. Xtime, a leading provider of fixed operations technology, addresses these challenges by offering a comprehensive suite of solutions designed to transform service departments into efficient, customer-centric hubs. As part of Cox Automotive, Xtime leverages its deep industry expertise to deliver innovative tools that drive measurable results.
About Xtime
Xtime is a cloud-based platform that empowers automotive dealerships to optimize their service departments. By integrating scheduling, inspection, engagement, and marketing functionalities, Xtime enables dealerships to provide seamless, transparent, and efficient service experiences. This holistic approach not only enhances customer satisfaction but also drives increased revenue and operational efficiency.
Core Solutions
1. Schedule: Streamlined Appointment Management
The Schedule module simplifies the appointment booking process for both customers and service departments. Customers can easily schedule service appointments online or via mobile, selecting from real-time availability. Automatic reminders and confirmations reduce no-shows and administrative workload. Dealers benefit from optimized shop capacity, ensuring efficient use of technician time and resources.
2. Engage: Enhanced Customer Interaction
Engage facilitates personalized, digital interactions between service advisors and customers. Through tablet-based check-ins and check-outs, advisors can provide detailed service menus, pricing, and vehicle history. This transparency fosters trust and empowers customers to make informed decisions. The integration of Vantiv payment solutions further accelerates the checkout process, offering secure online and in-lane payment options.
3. Inspect: Digital Vehicle Inspections
The Inspect module digitizes the vehicle inspection process, allowing technicians to perform comprehensive assessments using mobile devices. Multimedia capabilities enable the capture of photos, videos, and audio clips, which are then shared with customers to illustrate recommended services. This approach not only enhances transparency but also accelerates approval times, with some dealers reporting approvals in as fast as seven minutes when videos accompany service recommendations.
4. Invite: Targeted Marketing Campaigns
Invite empowers dealerships to re-engage customers through personalized marketing campaigns. By leveraging customer data, dealerships can send targeted messages promoting service offers, maintenance reminders, and special promotions. The introduction of Text Marketing as an add-on feature allows dealerships to reach customers via SMS, a channel that has seen increasing preference over traditional email communications.
Xtime Spectrum: A Unified Service Experience
Xtime Spectrum is an integrated, cloud-based system that combines the Schedule, Engage, Inspect, and Invite modules into a cohesive platform. This unified approach ensures a consistent and high-quality ownership experience, driving customer loyalty and repeat business. By consolidating service operations into a single platform, dealerships can streamline workflows, reduce administrative overhead, and gain valuable insights into performance metrics.
Innovative Features and Add-Ons
Xtime continually enhances its offerings with innovative features and integrations:
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Service Tracker: Provides customers with real-time updates on the status of their vehicle service, reducing the need for phone calls and increasing transparency.
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Brooke.ai Digital Voice Assistant: An intelligent voice assistant that handles inbound service calls, schedules appointments, and answers customer inquiries, improving efficiency and customer satisfaction.
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Rideshare Flex Ride: Allows customers to book rideshare services directly through the appointment scheduling process, enhancing convenience and customer experience.
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Mobile App: The Xtime Mobile app extends platform capabilities to mobile devices, enabling technicians to perform inspections, communicate with customers, and manage tasks on the go.
Proven Impact and Results
Dealerships utilizing Xtime solutions have reported significant improvements in key performance indicators:
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Increased Revenue: Dealers have experienced higher dollars per repair order (RO), leading to increased service department profitability.
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Enhanced Efficiency: Streamlined processes and reduced administrative tasks have allowed service departments to handle more vehicles in less time.
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Improved Customer Satisfaction: Transparent communication and personalized service have led to higher customer retention and loyalty.
These outcomes underscore the effectiveness of Xtime’s integrated solutions in transforming service departments into profit centers.
Integration with Cox Automotive Ecosystem
As part of Cox Automotive, Xtime seamlessly integrates with other industry-leading platforms such as Dealertrack, Autotrader, and vAuto. This interconnected ecosystem allows dealerships to leverage a comprehensive suite of tools for inventory management, digital marketing, and customer relationship management, creating a cohesive and efficient dealership operation.
In an industry where customer expectations are continually rising, Xtime provides automotive dealerships with the tools necessary to meet and exceed these demands. By offering a unified platform that enhances scheduling, inspection, engagement, and marketing, Xtime enables dealerships to deliver exceptional service experiences that drive customer loyalty and business growth. With its ongoing commitment to innovation and integration within the Cox Automotive ecosystem, Xtime is poised to remain at the forefront of automotive service technology.
